SonicPusher helps you build and launch a modern website simply by chatting with our assistant. You can talk to us on different messaging apps (like WhatsApp, and maybe more channels in the future). No matter which app you use to reach us, this policy explains what we do with your information.
By using SonicPusher, you agree to what's described here. If you don't agree, please don't use the service.
1. Who We Are
SonicPusher is responsible for your information. If you have any questions, you can contact us using the details in Section 9.
2. What We Collect
We only collect what we need to chat with you and build your website.
What you tell us
- Your contact details — like your phone number or your username on the app you use to message us.
- Your messages — the text you send us, including what you'd like in your website.
- Files and photos — any images, documents, audio, or video you send us.
Your account
- Your subscription plan and payment status.
- When your account was created.
- Whether a human is currently helping you.
Your website
- The details and content of the website you ask us to build or update.
- The website code we generate for you and its web address.
Payments
- When you pay us, our payment provider shares basic details like the transaction reference, amount, and status. We never see or store your full card or bank details.
Technical details
- Basic logs we need to keep the service running smoothly and securely.
3. How We Use Your Information
We use your information to:
- Chat with you and understand what you want.
- Build, launch, and update your website.
- Process your payments and set up your plan.
- Keep the platform safe and secure.
- Fix problems and improve our service.
One thing to know: we use AI (artificial intelligence) tools to understand your messages and create your website. Your conversations are shared with these AI tools so they can help us. Where we can, we hide sensitive things (like payment links) from the AI.
4. Who We Share Your Information With
We do not sell your information. We only share it with companies that help us run the service, such as:
- Messaging apps — so we can send and receive your messages.
- AI providers — so we can understand your requests and build your site.
- Payment providers — so you can pay securely.
- Cloud storage — to store the files you send us.
- Hosting services — to put your website online.
- Email services — to send you important emails, if needed.
- Error-tracking tools — to help us catch and fix bugs.
For a full, up-to-date list of the specific companies we use, just contact us and we'll be happy to share it.
We may also share information if the law requires it, to protect our rights, or to prevent fraud and abuse. If SonicPusher is ever sold or merges with another company, your information may be part of that transfer, and we'll let you know.
5. How Long We Keep Your Information
We keep your information only as long as we need it:
- Chats and account details — for as long as you use the service, plus a reasonable time after.
- Files and photos — for as long as they're needed to provide the service.
- Payment records — for as long as tax and accounting rules require.
- Technical logs — to keep the platform safe and working well.
After that, we delete or anonymise it.
6. How We Protect Your Information
We take reasonable steps to keep your information safe, including:
- Encrypting sensitive data (like passwords and keys).
- Checking that incoming messages and payments are genuine.
- Keeping each customer's website in its own isolated space, so it's separate from others.
- Limiting access to your information to only the people who need it.
We work hard to protect your data.
7. Your Rights
Depending on where you live, you may have the right to:
- See what information we have about you.
- Correct information that's wrong.
- Ask us to delete your information.
- Ask us to limit or stop certain uses of your information.
- Get a copy of your information in a portable format.
- Withdraw your consent at any time.
- Complain to your local data-protection authority.
To use any of these rights, just contact us (Section 9) and we'll help.
8. Where Your Information Is Stored
Our service uses servers and partners in different countries, so your information may be stored or processed outside your own country. We take steps to make sure it's protected wherever it goes.
9. Contact Us
Have questions about your privacy? We're happy to help.
SonicPusher
Email: support@sonicpusher.com
Website: https://sonicpusher.com
10. Changes to This Policy
We may update this policy from time to time. If we make big changes, we'll let you know and update the date at the top. By continuing to use SonicPusher, you accept the updated policy.